admin.example · Appointment

Loading this appointment…

We couldn’t find that appointment.Appointments

Confirmed. We texted the customer.

Moved to Friday, November 13, Morning 8–10am. We texted the customer.

Cancelled. We texted the customer.

Oil Change

Booked

Engine Tune-Ups

In progress

Oil Change

Completed

A/C Services

Cancelled

Oil Change

Cancelled

Electrical Diagnostics & Repairs

No-show

This appointment is waiting for you to confirm. The customer sees it as booked until then.

Customer: Alex Morgan · (555) 010-0456
Vehicle: 2018 Honda Civic · ABC-1234 TX
Service: Oil Change
Day: Thursday, November 12
Drop-off window: Morning 8–10am
Note: Low oil light came on last week.
Booked by: The customer, in the app

Customer: Alex Morgan · (555) 010-0456
Vehicle: 2018 Honda Civic · ABC-1234 TX
Service: Oil Change
Day: Friday, November 13
Drop-off window: Morning 8–10am
Note: Low oil light came on last week.
Booked by: The customer, in the app

Customer: Alex Morgan · (555) 010-0456
Vehicle: 2021 Ford F-150 · XYZ-5678 TX
Service: Engine Tune-Ups
Day: Monday, November 9
Drop-off window: Morning 8–10am
Note: No note
Booked by: The customer, in the app

Customer: Maria Gomez · (555) 010-0914
Vehicle: 2020 Hyundai Elantra · TPH-3305 TX
Service: Oil Change
Day: Monday, November 9
Drop-off window: Morning 8–10am
Note: No note
Odometer: 61,204 miles
Booked by: Staff, by phone

Customer: Alex Morgan · (555) 010-0456
Vehicle: 2021 Ford F-150 · XYZ-5678 TX
Service: A/C Services
Day: Thursday, September 3
Drop-off window: Morning 8–10am
Note: A/C blows warm air.
Booked by: The customer, in the app

Customer: Alex Morgan · (555) 010-0456
Vehicle: 2018 Honda Civic · ABC-1234 TX
Service: Oil Change
Day: Thursday, November 12
Drop-off window: Morning 8–10am
Note: Low oil light came on last week.
Booked by: The customer, in the app

Customer: Alex Morgan · (555) 010-0456
Vehicle: 2018 Honda Civic · ABC-1234 TX
Service: Electrical Diagnostics & Repairs
Day: Wednesday, August 12
Drop-off window: Morning 8–10am
Note: Dash warning light is on.
Booked by: The customer, in the app

Mark dropped off Reschedule Cancel appointment Mark no-show

Reschedule and Cancel appointment text the customer. Mark dropped off does not.

Confirm Reschedule Cancel appointment

Confirm, Reschedule and Cancel appointment text the customer.

The customer gets this textYour Oil Change for the 2018 Honda Civic is booked: Thursday, November 12, Morning 8–10am.

Mark dropped off Reschedule Cancel appointment

Complete job Cancel appointment

Cancel appointment texts the customer.

Reschedule

Now: Thursday, November 12, Morning 8–10am. This texts the customer.

New day

Oil Change on Friday, November 13: 5 of 8 left.

Oil Change is full on Friday, November 13: 8 of 8 booked. You can still move it here; this makes 9.

Morning 8–10amAfternoon 12–2pm

The customer gets this textThe shop changed your Oil Change appointment. New day: Friday, November 13, Morning 8–10am.

Move appointment and text the customer Back

Moving…Back

InvoicePDF from the shopView ReplaceWe couldn’t open that invoice. Try again.

No invoice yet.The customer sees it on Invoices when you add it.Add invoice

Admin: Appointment

Spec: Admin panel, Appointments (view, confirm, reschedule, cancel; every change texts the customer), Appointment rules. Task: WB-10 row 3. Reached from Today and Appointments (Open). Wording follows the customer app (appointment.html, cancel.html, reschedule.html, notifications.html). The mockup shows one appointment per status; the product shows the one opened.

States

State	What shows
Normal (Booked)	Customer with phone, vehicle, service, day, window, note, who booked it (hidden while a panel asks, so the panel is in view). Buttons: Mark dropped off (no text), Reschedule and Cancel appointment (texts), Mark no-show (no text). “Reschedule and Cancel appointment text the customer. Mark dropped off does not.”
Needs confirming (?)	Drawn only if the client wants to approve each appointment: a notice, a Confirm button, and the text preview. Not a status in the spec.
Confirmed, Moved, Cancelled (done)	A banner above the appointment: “Confirmed. We texted the customer.”, “Moved to Friday, November 13, Morning 8–10am. We texted the customer.”, “Cancelled. We texted the customer.”
Cancel, asking	Panel “Cancel this appointment?” “This texts the customer.” with the exact text shown, then “Yes, cancel and text the customer” and “Keep appointment”. Same panel for an In progress appointment.
No-show, asking	“Mark this appointment as a no-show?” “This does not text the customer.” Yes, mark no-show; Keep appointment.
Reschedule, asking	New day (a list; closed days greyed), the room left for the service that day, drop-off window, the text shown, “Move appointment and text the customer” and Back.
Reschedule, service full	Warning “Oil Change is full on Friday, November 13: 8 of 8 booked. You can still move it here; this makes 9.”
Saving	Move button reads “Moving…”, both greyed.
Save failed	Banner “We couldn’t save that. Nothing changed and the customer was not texted. Try again.” The appointment and its buttons stay, so the action can be tried again.
Saved, text failed	Banner “Saved, but the text didn’t send. Call the customer at (555) 010-0456, or send the text again.” The change is saved; the buttons stay.
Mark dropped off failed, Mark no-show failed	The appointment keeps its status, Booked, with its buttons, under the banner “We couldn’t update this appointment. It is still Booked. Try again.”
In progress	Complete job (opens the odometer screen) and Cancel appointment. No Reschedule: the vehicle is at the shop.
Completed	Odometer and an Invoice card: View, Replace (opens Replace invoice). Invoice file error: “We couldn’t open that invoice. Try again.” (same sentence as the customer app).
Completed, no invoice	“No invoice yet.” “The customer sees it on Invoices when you add it.” and Add invoice (opens the upload on the complete screen).
Cancelled, No-show	Facts and status only; no buttons.
Loading, Failure, Not found	Grey blocks; banner “We couldn’t load this appointment.” with Try again; “We couldn’t find that appointment.” with Appointments.
Empty	None: an appointment always has a customer, service, vehicle, day and window.

Controls in this task

Mark dropped off opens the In progress state; Complete job and Add invoice open admin-complete.html. Reschedule, Cancel appointment and Mark no-show ask first.
Back to Appointments. Phone numbers tap to call.

?

? Mark dropped off and Mark no-show are offered on an appointment three days ahead (Thursday, November 12; today is Monday, November 9). Whether they are allowed before the appointment’s day, or only on it, waits on the client. Drawn as always offered.
? Confirm: the spec lists it, but confirmation is automatic by default (Appointment rules). Drawn as a state that exists only if the client chooses approval. Waits on the client.
? Reschedule or book into a full window: drawn as allowed with a warning. Waits on the client (capacity rules).
? Whether staff can reschedule inside the 24-hour cutoff: drawn as allowed (the cutoff binds the customer, not staff). Waits on the client.
? Whether the text can be edited or a reason added before sending: not drawn. Wording of texts is a Settings item (WB-11).
? Whether a No-show texts the customer: drawn as no (existing open question). Whether it can be undone: not drawn.
? The text preview shows the standard wording; a custom wording waits on Settings.