9:41●●● ▮

Cancel appointment

Your appointment is cancelled.

ServiceOil Change

Vehicle2018 Honda Civic

DayThu, Nov 12

Drop-off windowMorning 8–10am

ServiceOil Change

Vehicle2018 Honda Civic

DayTue, Nov 10

Drop-off windowMorning 8–10am

Cancel this appointment? You can cancel until Wed, Nov 11, 8:00am. After that, call us.

It’s too late to change this online.

Changes close 24 hours before the drop-off window. This one closed Mon, Nov 9, 8:00am.

Call us to change · (555) 010-0123

Yes, cancel appointment Keep appointment

Cancelling…Keep appointment

Book a service My appointments

Cancel appointment

Spec: Book a service, Appointment rules. Task: WB-8, rows 6 and 7. Reached from My appointments (WB-9 links its Cancel button to cancel.html) and from the confirmation. Sample appointment: Oil Change, Thu Nov 12, Morning.

States

State	What shows
Normal	The appointment, “Cancel this appointment? You can cancel until Wed, Nov 11, 8:00am. After that, call us.” Buttons “Yes, cancel appointment” and “Keep appointment”. The one extra tap is the confirmation.
Loading	Both buttons greyed; the first reads “Cancelling…”.
Failure	Banner “We couldn’t cancel your appointment.” “Try again, or call (555) 010-0123.” Buttons as normal.
After cutoff	Sample Tue Nov 10 (window starts 8am, cutoff passed Mon 8am). No cancel button. “It’s too late to change this online.” and a button “Call us to change · (555) 010-0123” that dials.
Cancelled	“Your appointment is cancelled.” with Book a service and My appointments. The appointment then shows as Cancelled in the list (WB-9).
Empty	None: the screen opens for one appointment.

Suggested defaults: the client's to change

Every value below is a suggested default from Appointment rules in the spec. The client changes them in Settings (WB-10); the screen reads them, it does not fix them. Drop-off windows: Morning 8–10am, Afternoon 12–2pm. Furthest ahead: 30 days. Latest to book: 6pm the day before. Cancel or reschedule cutoff: 24 hours before the window starts. Daily capacity per service: Oil Change 8; A/C Services 3; Suspension & Brake Services 3; Engine Tune-Ups 2; Coolant & Oil Leak Repairs 2; Electrical Diagnostics & Repairs 2. Closed days here (Sundays, Thu Nov 26) and “today” (Mon Nov 9, 9:41) are placeholders for the drawing.

Controls (WB-8)

Yes, cancel appointment; Keep appointment; Call us to change; Book a service.

?

? Whether the customer gets a text for their own cancellation. The spec says every staff change texts; for the customer’s own it is silent. Waits on the client. Not drawn.
? An appointment already In progress or Completed cannot be cancelled online: WB-9 hides the button. If opened anyway, shows the After cutoff state (assumed). Waits on WB-9.
? Whether cancelling frees the capacity at once (assumed yes). Waits on the client.